Staff very helpful all round a great service
Hertz Truro turned around a situation that was developing into a nightmare rental via another national company. The team displayed true professionalism in the face of a customer at her wits end (me) and their can do attitude shone bright - it was the end of the day and the manager stayed on to make the rental work out. Another team member went above and beyond to help me meet a house move deadline. This team stands out and apart from any other rental company I have used before. I will be using Hertz Truro again. Thank you!
We rented a car from Hertz at Truro Railway Station. On collecting the car, we pointed out extensive minor damage to the attendant in addition to the four items noted in the log. Basically, this car was a 'beater'. We were informed by the attendant that the damage was not worth noting "because it is not down to the metal". After returning the car using the drop box key return, we received an email from the Hertz vendor claiming that we had damaged the car in two places. On requesting the evidence, we were sent photos that fail to show the damage, and they certainly do not show damage "down to the metal". What the log did show was that this vendor had been charging customers for superficial damage to this same car every few days. This makes me suspicious that a scam is being operated. Also, it is clearly not acceptable to decline a customer's request to log damage and then charge the customer for the same or similar damage. We complained to Hertz but were sent around in a DO LOOP by their customer service team (despite me being a Gold Member) while continuing to receive the automated escalating threatening letters.We were disgusted by this 'operation' and would strongly advise against renting from this site.
Staff member did not check car with us on pick up. Told him of damage on door and he said to put it on the glove box copy of condition report. On return again same chap did not check vehicle with us as were busy. Three months later we get a bill for the damage and they are insisting we pay!! BE CAREFUL TO GO OVER THE CAR WITH A STAFF MEMBER ON DROP OFF AND PICK UP. You would think the staff member would do the decent thing and own up to his mistake. I would not advise using Hertz Truro. Thanks for reading.Update:After a long period of banging ones head against a brick wall with this company we put pressure on the branch staff to sort this. They have now admitted their mistake and the case is closed. We have been falsely accused of damaging a vehicle and threatened with legal action by this company and all over a member of staffs mistake. Obviously will never set foot in a Hertz again. A shameful way to treat customers.
Have rented from Truro many times and always had the best service, great cars, good staff so cannot recommend them enough. Incredibly helpful when I couldn't return the car full due visa credit cards not working anywhere. Go out of my way to use them over other companies!!
Hertz - Truro Railway Station is a UK Car Rental based in Truro, South West England. Hertz - Truro Railway Station is located at Station Rd, Truro TR1 3HH, UK.
Please contact with Hertz - Truro Railway Station using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Hertz - Truro Railway Station opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
You Might Also Consider